Support Software Engineer

About Pelican

Pelican is a leading provider of payment & compliance solutions to corporates and financial institutions of all types and sizes in the Americas, Europe & Middle East, and Asia-Pacific. Pelican puts intelligent automation, compliance and control firmly at the heart of payments & other transactions processing. Financial institutions and corporate’s worldwide rely on Pelican to manage & control their payments securely, improve operational efficiencies and lower risk & IT costs.

Aims & Goals

The primary aim of the Support Engineer is to ensure that systematic and constant support is given to the client.

Key Responsibilities

  • Installation of Standard software product including underlying 3rd party S/W
  • Ability to debug, troubleshoot issue and resolve Pelican application and 3rd party S/W
  • Customer facing call, support, & presentation including assist client in installation related questions and support
  • Working knowledge of Oracle RDBMS / SQL,
  • Entering and tracking client reported issues in JIRA
  • Installation debugging
  • Provide 1st level product support for Compliance and Payments
  • Answer client calls, participate in call with client
  • Communicate with India support office or project team
  • Working knowledge of – Windows, AIX, WAS and Oracle.
  • Manage and maintain Pelican US VMs
  • Manage and maintain client issues log
  • Manage and maintain client change requests or enhancement
  • Track delivery schedule with Development centre and communicate with client
  • Manage and Update JIRA issue tickets and responses to client
  • Some working knowledge of Payments or compliance in banking domains

Experience Level & Qualification:

  1. Experience Level
    • Minimum 3 years of experience in technical implementation of software at medium or large organization, preferably in financial services industry. Applicant is expected to have a good understanding on key technology such as Web, Database and Servers and some domain knowledge in banks payments and compliance area. Company will train employee in Pelican products.

  2. Educational Background
    • B.S or B.E. in Technology, Math or Science

Essential Skills 

  • Good knowledge of banking domain and understanding about banking operations
  • Strong analytical and logical skills
  • Some working knowledge of Domestic and International Payments including some of the industry standard formats such as S.W.I.F.T., FED, & CHPS.
  • Some basic Knowledge of payments clearing and settlement.

Additional Skills

  • Good communication and documentation skills.
  • Must have inclination to adopt and learn new technology.
  • Ability to work independently without much supervision and provide results

Additional Requirements

  • Travelling for short period of time at client facility within the US and Canada, based on project requirements on short notice.
  • Ability to provide Pelican product technical training



To apply, please send your resume to