Data Privacy Policy

Effective Date: 24th September 2016

Company : ACE Software Solutions Inc. (“Company”)


This Data Protection Policy applies to Company ("”Company”, “Us,” or “We”) and all of its dependent Group companies, affiliated companies and their employees. By using this website (the “Website”), you consent to the collection and use of information as set forth in this privacy policy.

Protecting consumer privacy is important to Company. This privacy policy applies only to our Website and outlines how Website gathers information, how we use it and the choices available to you regarding our use of your personal information and how you can access and update this information. This privacy policy also applies to all personal information received by Company from its customers whether in electronic, paper or verbal format.

Company and its subsidiary company(ies) ACE Software Solutions Limited participate in and have certified its compliance with the EU-U.S. Privacy Shield Framework. Company is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
[https://www.privacyshield.gov/list]

Company is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Company complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Company is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Company may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .

Under certain conditions, more fully described on the Privacy Shield Website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Company complies with the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data Switzerland. Company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Company’s certification, please visit here.

1. Information Collection and Use

We’ll collect only as much personal information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent

We collect the following kinds of personal information from you:
  • Contact Information such as name, email address, mailing address, phone number and zip code
  • Information about your business such as company name, title, the product you are interested, purchase timeframe, your intended application and project
We use this information to:
  • Assess the needs of your business to determine suitable products or services that can be offered to you
  • Send you requested product or service information
  • Respond to your questions and concerns
  • Improve our Website and Services
  • Conduct research and analysis on anonymised basis

Company does not supplement the data it collects with any additional data received from third party sources.

2. Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement.
We may transfer personal information to companies that help us arriving at sales & marketing strategy for our products. Transfers to subsequent third parties are covered by the service agreements with our Clients. Our service providers are only allowed to use personal information as necessary to provide these services to us. We do not sell your personal information to third parties.

Links to Third Party Sites

Our Website includes links to other websites whose privacy practices may differ from those of ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

Legal Disclaimer

In certain situations, Company may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information:
  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • if Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; and
  • to any other third party with your prior consent to do so
  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • if Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; and
  • to any other third party with your prior consent to do so

3. User Access and Choice

Upon request, Company will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us by emailing our Customer Support.

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by emailing our Customer Support or by postal mail at the contact information listed below or by using unsubscribe mechanism within the email communications that you receive. We will respond to your request to access within 30 days.

Retention

We will retain personal data information for as long as your account is active or as needed to provide you services. Company will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Email Communications

Receiving emails from our site is part of our service. You will only receive an email from us if you submit a form on the “Contact” page (if applicable) or if you send us an email on our email id mentioned on our Website.

You may also sign-up to receive email updates from us. If you would like to discontinue receiving this information, you may use the “Unsubscribe” link found in emails we send to you or by contacting us at privacy@pelican.ai.

4. Tracking Technologies

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Cookies and Other Tracking Technologies

We and our partners use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Website or service.

5. Security

Company takes appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us by emailing our Customer Support.

6. Changes to This Policy

This Privacy Policy was last revised on September 24, 2016. Company reserves the right to change, modify or amend this Privacy Policy at any time. When the Privacy Policy is changed, modified and/or amended, the revised Privacy Policy will be posted on the company Website. If we make any material changes we will notify you by means of a notice on this Website prior to the change becoming effective. Any revised Privacy Policy will only apply prospectively to Personal Information collected or modified after the effective date of the revised policy. We encourage you to periodically check the Privacy Policy available at the company Website for changes, and are encouraged to bookmark the Website to check for updates and take or print out copies of the Privacy Policy for their records.

7. Contact Us

ACE Software Solutions Inc.,
485B, Route 1 South, Suite 310,
Iselin, NJ 08830, USA

Phone: +1 732 603 4990
Fax: +1 732 636 4990
Email: privacy@pelican.ai